A while back I was asked to present a training course for our Service Partners at one of our Partner conferences. I came up with a presentation, with a lot of help from my colleagues, that was fairly well received. Since it was a rather long presentation I will break it up into various sections that over the next few weeks will share with you as a blog. As always, comments are most welcome and will help identify areas that we could add to the presentation in the future.
To be presented are some common fundamentals that are not meant to be product specific. These fundamentals are things that should be kept in mind when installing, maintaining or repairing rugged products such as the mobile terminal product offerings of Psion Teklogix Inc. Areas to be covered over the next few weeks include such things as:
Maintaining equipment properly is essential for reliable performance. A preventive maintenance program should be set up at the customer site that takes care of items such as cleaning, lubrication, adjustment, calibration, inspection and replacement of damaged or worn items.
Great Idea Dan... Already looking forward for the next part!
Excelent idea Dan, it would be perfect to do a guide to be sent to our final customers. Many of them required advices for better mantenance practice.
Thanks Maura - send your customers to this site! I am sure they would find a lot of info that is useful for their operations.
BTW: At the end of this blog series I will be collecting the feedback and creating an artcle for the Knowledge Base - stay tuned!
it's interesting that I have received requests for videos talking about the general maintenance of our rugged devices. So thanks for being a step ahead of me. Great, useful info.
Great!!!!!!! I am looking foward for the next part!
For part 2 see the following posting:
For part 3:
Hi Dan, Thanks for this post. I have seen some of the devices returned for anlaysis and many times we can attribute the failures to not having the devices regularly inspected to ensure issues are not present that could affect operations. It seems like users may not look at these devices as equipment that will need routine maintenance. Depending on the severity of the environment some applciations will need to have more frequent checks. Users should also keep track of drops. A device that experiences numerous drops my be more susceptible to damage than one that has not.
For Part 4: Lock Enhancers, Tape and Adhesives see community.psionteklogix.com/.../rugged-hardware-service-basics-part-4-lock-enhancers-tape-and-adhesives.aspx
For Part 5: Lubricants and Contact Enhancers see:
Part 6 - community.psionteklogix.com/.../rugged-hardware-service-basics-part-6-cable-routing-and-shielding.aspx