Introduction

It has been found that batteries that have been gone through the ABTP update may exhibit a problem whereby the Full Charge and Remaining Capacity will report 0 mAh. This problem may occur after charging the battery for several days after the battery was updated. The ABTP update that may cause this condition was introduced to the following software releases.

Windows CE 5.0
7505_WINCE_5_MULTI_4.1xxx and all language variants.

Windows Mobile Classic
7505_WM6_CLASSIC_WWE_4.1_xxx and all language variants.
7505_WM6_CLASSIC_WWE_5.0_xxx and all language variants.

Windows Mobile Pro
7505_WM6_PRO_WWE_4.1_xxx and all language variants.
7505_WM6_PRO_WWE_5.0_xxx and all language variants.

Symptoms

If your battery is in this condition you may exhibit one of the following symptoms.

  1. Battery will report a Full Charge Capacity and Remaining Capacity of 0 mAh.
  2. Battery will report it self fully charged but also report low battery warning.
  3. Battery will not charge.
  4. IKON may not power on as the battery is discharged.

Resolution

Devices are required to be updated to one of the following software releases or later in order to prevent this problem. Batteries that are in this state should be shipped back under a RCA.

Windows Mobile 6 Pro Base Image
WM6 Pro - 7505_WM6_PRO_WWE_5.1.704_K208l.img and all language variants.

Windows Mobile 6 Classic Base Image
WM6 Classic - 7505_WM6_CLASS_WWE_5.1.704_K208l.img and all language variants.

Windows CE 5.0
CE5 - 7505_WINCE_5_MULTI_4.3.699_B139q.img and all language variants.