Issues related to running published applications.
Please download the following Windows Media file (ftp://ftp.steelcase.com/incoming/HOTWMWM.wmv) and then watch it. It shows how our hosted application works on a Windows
Mobile 5 device; it works the same exact way on my Windows Mobile 6 Intermec
device. About 1 minute 10 seconds in, you will see the published app is
selected, Citrix fires off and then the application opens.
On this Workabout Pro I have, everything works up to that
point. I made a movie of it and put that on our FTP site as well (ftp://ftp.steelcase.com/incoming/PsionHotW.wmv).
As you can see, once the application is selected, nothing happens. No
errors, no pop-ups, no application.
Any help you can shoot my way would be appreciated.
Man who says "It cannot be done" should not interrupt man who is doing it.
I'd create a help desk ticket on this and contact you directly. This issue requires further testing and investigation.
Michael Nweze has brought this to my attention and I suspect that you meant to say that this was an Ikon and not a Workabout Pro. This is according to all the information that Michael has forwarded to me regarding this ticket.
The first point of concern is the build running on the Ikon. It would appear that the device you sent this Partner is running an unreleased build. Unless there is a specific reason for sending this build (unreleased fix for validation) there is no reason to send any units for a demo without the Recommended Release running on the device. These can be found in the Software Downloads part of the Community found here.
This is important for two reasons. First because the Recommended Release has gone through our Software Test process. Secondly because unreleased builds are meant only to demo a specific feature or bug fix and with the exception of the feature/bug fix, these builds are not thoroughly tested.
Having said this, I have tested the Citrix client on the Ikon running the Recommended Release build successfully. The only configuration change required would be that once you have logged into the Citrix Server you will need to go into Settings > Client Preferences and change the Client Type from Local Client to ActiveX Control (Embedded).
Hopefully this information will help you with your current and future product demos.
The road to the impossible has only to be traveled
FYI I did not send the unit to the user. I know better. The sales guy did, I was just advised when it didn't work.
The end user ran out of time to test citrix furthur. It was not a show stopper at this time, adjusting the unit to run QVGA was the main issue and that we resolved.