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Workabout Pro3 a lot of failures reading 128 bar codes

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The 128 barcodes in paper are large so We need to separate the device from the paper and we can see the red beam became weak and diffuse. Sometimes  it reads the code successfully but it takes time to do it.

Actually, we can't ensure that  is the problem but in case, we are trying to adjust the scanner settings options. We try something and if this change dosn't  fix the problem we leave it as it was.

The company has updated the harware and now the end users of the Workabout Pro3 say us that no such problems occurred when they used the old Workabout, it wasn't a 'Pro3'.

Actually our question is: 

Is there an option we can change to improve the power of the light when barcodes are so large that We separate the device from the barcode in the paper.?

Do you think those kinds of changes could fix the problems?

What is the maxim  distance for workabout pro3 beam really work well?

In addition, the end user of Workabout Pro3 say that the old workabout had a very definite, thin but powerful red beam even when it was at a reasonable distance.

Do you think this could be true? We don't have here the old workabout (an old model with old crystal display) in order to verify what they say.

Please, the final user is dissatisfied and we need to give them a reasonable answer.

Sorry my english, I hope I explained well in spite.

Thanks in advance for all your help and for your important work helping every body.

 

All Replies
  • Good morning ie3net,

    Can you please send us the system properties of the WORKABOUT PRO 3 device?
    (see the « Creating a System Properties file » article for further details)

    Which device are you referring to when stating the « old Workabout » ?
    Which scanner type is present on the « old Workabout » ?

    For your information, scanner specifications - such as supported symbologies, read range, etc - can be found in the WORKABOUT PRO User Manuals posted here.

    Regards,
    Jacques

  • Thank you for your quick answer and for your Help.

    Of course I'll send you the system properties of the WORKABOUT PRO 3 so  you can guide us to make a more optimal tool.

    However, this morning, we have been trying a lot of options and we find something in a thread in this Foro.

    A simple change in 2 scanner properties and now the scanner  is faster and even never fails reading this kinds of 128 codes .

    Actually, even we have been scannning this codes printed  in not very good quality and it works too very well

    We don't know why this settings where by default with such values that the scanner was working very bad.

    setting -> Decoded(internal) -> Barcodes tab -> GS1 Databar

    Enable GS1 Databar Omni:   from off -> on  

    Enable GS1 Databar Limited:off  leav e it as it was

    Enable GS1 Databar Expanded:  from off -> on

    Why this changes fixed the problem? Can We improve it more?

    For example, what settings will improve the angle of scanning. Currently the scanner work perpendicular.

    if it isn't  too much trouble,  how can we  put it in code using SDK and Visual Basic.

    Thank you very much, Your foro are saving us the day.

  • This is the system properties in our workabout pro3 and currently we are working with this one.

    The company is testing it because need replacing old workabout (became discontinued) and if the company approve it we´ll buy more devices.

    The old workabout program was in OVAL and we ported to VB2005

    system properties in our workabout pro3

    Windows Mobile 6.1 - Professional

    Build type - Release

    Boot code - K139k

    OS code - A150l

    Power Micro code - A110o

    Keyboard Micro code - A110o

    Scanner Beeper Firmware - N/A

    Processor - PXA270M

    Processor Speed - 624 MHz

    Ram - 256 MB

    Flash - 1024 MB

    Scanner - Intermec EV15

    Scanner Firmware - EV15 A41P135_ CPU 1.0

    Keyboard - 55 key

    Display - Sharp

    Orientation - Portrait

    MLB type - E

    MLB Serial - A108G010773

    Term Serial - A208M0007873

    MAC Address -  

     00:00:00:00 - 6to4 Pseudo-Interface

     00:00:00:00 - Automatic Tunneling Pseudo-Interface

    Bluetooth - Installed (enabled)

    PCM/CF Slots - Disabled

    MMC/SD Slot - Empty Slot

    Add-On CAB - 5.1 (J250p)

    thank you very much

  • For your information, the below VB .NET code snippet illustrates how to configure the Intermec EV15 scan engine GS1 DataBar parameters - in this case, how to enable the Omnidirectional, Limited and Expanded symbols:

    Imports PsionTeklogix.Barcode.ScannerServices

    Public Class Form1

        Private Sub Form1_Load(ByVal sender As System.Object, _
        
    ByVal e As System.EventArgs) Handles MyBase.Load

            Dim bApplySettings As Boolean = False

            Dim moScannerServicesDriver As ScannerServicesDriver = _
            New ScannerServicesDriver()

            If Not (CBool(moScannerServicesDriver.GetProperty( _
                "Barcode\RSSCode\ICSP\GS1 DataBar Omni Enabled"))) Then
                'Enable GS1 Databar Omni
                moScannerServicesDriver.SetProperty( _
                "Barcode\RSSCode\ICSP\GS1 DataBar Omni Enabled", True)
                bApplySettings = True
            End If

            If Not (CBool(moScannerServicesDriver.GetProperty( _
                "Barcode\RSSCode\ICSP\GS1 DataBar Limited Enabled"))) Then
                'Enable GS1 Databar Limited
                moScannerServicesDriver.SetProperty( _
                "Barcode\RSSCode\ICSP\GS1 DataBar Limited Enabled", True)
                bApplySettings = True
            End If

            If Not (CBool(moScannerServicesDriver.GetProperty( _
                "Barcode\RSSCode\ICSP\GS1 DataBar Expanded Enabled"))) Then
                'Enable GS1 Databar Expanded
                moScannerServicesDriver.SetProperty( _
                "Barcode\RSSCode\ICSP\GS1 DataBar Expanded Enabled", True)
                bApplySettings = True
            End If

            If (bApplySettings) Then
                'Apply new settings, only if needed
                moScannerServicesDriver.ApplySettingChanges()
            End If

        End Sub

    End Class

    Kind regards,
    Jacques

     

  • Thank you very much, I'll try this .

    So you think the 'GS1 DataBar Limited Enabled' option must be setted to true, don´t you

    Thank you

    ie3net

  • Good morning ie3net,

    ie3net
    So you think the 'GS1 DataBar Limited Enabled' option must be setted to true, don´t you

    Frankly, I do not know and cannot make any comments at this point as I have not "seen" your barcodes.
    I shared some code to illustrate how to configure the Intermec EV15 scan engine GS1 DataBar parameters.

    Kind regards,
    Jacques

     

  • Here you can see the barcodes examples. We print the PDF example with a laser printer and still we have problems.

    http://www.isda.es/_graficas/cbsolda.pdf

    http://www.isda.es/_graficas/barcode_example1.jpg

    We need to know why old Workabout programed with OVAL reads them and why new WorkAbout Pro3 have a lot of problems and failures.

    We think must be something we must set in scanner setting. Otherwise we can't use this hardware.

    What do you think about this barcodes.

    Thank you in advance.

  • Good morning, thank you for your help Jacques.

    We need to send you examples of barcodes. We still have a lot of problem with WorkAbout Pro3. The old WorkAbout worked well with them. WorkAbout Pro3 can't read  when is a liitle rotated.

    Device force us to put it perpendicular. Is a factory and work conditions are critical.

    The barcode are wide and when we separate the device to cover all the code we get reading failure.

    We improved this with this configuration but we think there are still things that we need to set.

    setting -> Decoded(internal) -> Barcodes tab -> GS1 Databar

    Enable GS1 Databar Omni:   from off -> on  

    Enable GS1 Databar Limited:off  leav e it as it was

    Enable GS1 Databar Expanded:  from off -> on

    setting -> Decoded(internal) -> Code 128

    Enable GS1-128/GS1 US: on it wa off

    What is the diference between setting in Decoded(internal) or Decoded(HHP) or Decoded(Intermec ISCP) and what must be changed in our case for improve the WorkAbout Pro3.

    We'll try to send you a barcode. Thank again for your help. Is very important because we are try to replace old devices but before buy we must solve this issue.

    We appreciate your help.

  • My scanner is

    an Intermec EV15

    FirmWare EV15 A41P135_CPU 1.0

    Where can I find angle adjust. Operators who use the scanner say it does not work if it is not completely perpendicular. A liitle angle  cause reading failures.

    Than you, I need help because we must decide and before buying more scanners we must be sure it read our codes.

  •  

    Hello ie3net,

    There is no "angle adjust" on the WAP3 and the EV15 scanner. Can you please attach a system properties file to this post from a terminal that you are using?

    This link will explain how to export the system properties file.

    Thanks,

    Lawrence - AHD

  • Thank you for your help Lawrence

    ---------------------------------------------------------------

    This is system properties file

    Windows Mobile 6.1 - Professional

    Build type - Release

    Boot code - K139k

    OS code - A150l

    Power Micro code - A110o

    Keyboard Micro code - A110o

    Scanner Beeper Firmware - N/A

    Processor - PXA270M

    Processor Speed - 624 MHz

    Ram - 256 MB

    Flash - 1024 MB

    Scanner - Intermec EV15

    Scanner Firmware - EV15 A41P135_ CPU 1.0

    Keyboard - 55 key

    Display - Sharp

    Orientation - Portrait

    MLB type - E

    MLB Serial - A108G010773

    Term Serial - A208M0007873

    MAC Address -  

     00:00:00:00 - 6to4 Pseudo-Interface

     00:00:00:00 - Automatic Tunneling Pseudo-Interface

    Bluetooth - Installed (enabled)

    PCM/CF Slots - Disabled

    MMC/SD Slot - Empty Slot

    Add-On CAB - 5.1 (J250p)

    -------------------------------------------------------------------

    Do you think this setting  in scanner settings could help?

    in Decoded(internal) in combo

    tab PDF-417

    options:

    enabled: on (it was off)

    tab micro PDF-417

    options:

    enabled: on (it was off)

    code 128 emulation: on (it was off)

    Actually I don´t know what  means this settings, It seem to me it could help for scanning 128 expanded codes .

    Thank you again for your help.  

  •  

    Hello ie3net,

    I have printed out your barcodes and I am able to scan them if I stand about 9-13 inches away. There is a definite sweet spot but the barcodes are quite wide and thin.

    Here is the spec of the EV15 h/w for your reference

    http://www.intermec.com/public-files/product-profiles/en/EV15_spec_web.pdf

    Also, one thing I noticed in your case is you are using the incorrect add-on cab file for that O/S I recommend you change the ADD-ON CAB to the one that matches this build which is B090j or upgrade a unit to the latest release, both OS and ADD-ON, and test..

    Here is what I tested with.

    Windows Mobile 6.1 - Professional
    Build type - Release
    Boot code - K139k
    OS code - A150l
    Power Micro code - A110o
    Keyboard Micro code - A110o
    Scanner Beeper Firmware - N/A
    Processor - PXA270M
    Processor Speed - 624 MHz
    Ram - 256 MB
    Flash - 1024 MB
    Scanner - Intermec EV15
    Scanner Firmware - EV15 A41P105_ CPU 1.0
    Keyboard - 55 key
    Display - Sharp
    Orientation - Portrait
    MLB type - ES15
    MLB Serial - xxxxxxxxxxxx
    Term Serial - xxxxxxxxxxxx
    MAC Address -  
      00:17:23:02:93:1B - SDCCF10G1
      00:17:23:02 - 6to4 Pseudo-Interface
      00:00:00:00 - Automatic Tunneling Pseudo-Interface
    Bluetooth - Installed (enabled)
    PCM/CF Slots -  
      SummitDC-802.11g_SC_CF
    MMC/SD Slot - Empty Slot
    Add-On CAB - 5.0 (B090i)
     

    PDF -417 refers to a 2d barcode.

    Since the barcode samples are of the 128 variety you will need to have it enabled for it to decode at all.


    Regards,
    Lawrence

  • Hello Lawrence,

    Thank you for  helping.

    Where can I get the last upgrade for my unit to the latest release, both OS and ADD-ON?

    Actually , I don´t know very well where can I download.

    Do you think it is easy to do?

    If you think it would be more easy for me to upgrade, where can I find the ADD-ON CAB to the one that matches this build which you tell me is B090j.

    I sorry to waste your time, thank for your help. I think this could save us the day.

    Thank you very much

  •  

    Hello ie3net,

    The latest recommended software for the WAP3 WM6.1 Pro, English variant can be found here

    That page also has the instructions how to perform the upgrade

    Regards

    Lawrence - AHD

     

  • What is really a ADD-ON CAB? I mean to say : is less crittical update.
    We are afraid of making a mistake  and leave the hardware unusable.
    I don't know if there is any truth in what I say.
    This WAP3 WM6.1 software require we install the escaner drivers.
    In the download section ATHUR WEIR say about this software: 'Terminals with software dated in 2008 and older may require upgrade in the Psion Depot'

    Thank you for all your support.